Privacy Policy
The following privacy policy applies to the use of our online service www.routecontrol.de (hereinafter referred to as the “website”).
We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). We collect and process your personal data in order to provide you with the above-mentioned portal. This policy describes how and for what purpose your data is collected and used, and what options you have in relation to your personal data. By using this website, you agree to the collection, use, and transfer of your data in accordance with this privacy policy. The controller responsible for the collection, processing, and use of your personal data within the meaning of Art. 4 No. 7 GDPR is Yuka Digital GmbH, Yuka-Platz 1, 63303 Dreieich. If you wish to object to the collection, processing, or use of your data in accordance with these data protection provisions, you may send your objection to the controller.
You may save and print this privacy policy at any time.
2 General use of the website
2.1 Hosting
The hosting services we use serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services, and technical maintenance services that we use for operating the website. In this process, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta data, and communication data of customers, prospects, and visitors of this online service on the basis of our legitimate interests in efficient and secure provision of this online service pursuant to Art. 6(1)(f) GDPR in conjunction with Art. 28 GDPR.
2.2 Access data
We collect information about you when you use this website. We automatically collect information about your usage behavior and interaction with us and record data about your computer or mobile device. We collect, store, and use data about every access to our online service (so-called server log files). This includes:
– Name and URL of the requested file
– Date and time of the request
– Amount of data transferred
– Message about successful retrieval (HTTP response code)
– Browser type and version
– Operating system
– Referrer URL (i.e. the previously visited page)
– Websites accessed from our website
– Internet service provider of the user
– IP address and requesting provider
We use this log data without assigning it to your person or other profiling for statistical evaluations for the purpose of operating, security, and optimization of our online service, as well as for anonymous recording of visitor numbers (traffic), usage scope and type, troubleshooting, and improving our services. This constitutes our legitimate interest under Art. 6(1)(f) GDPR.
We reserve the right to review log data retrospectively if there is reasonable suspicion of unlawful use. IP addresses are stored for a limited period if required for security purposes or billing purposes. After completion of a transaction or payment, the IP address is deleted if no longer required. We also store the date of your last visit (e.g. login, registration, clicks).
2.3 Cookies
We use so-called session cookies to optimise our online service. A session cookie is a small text file sent by the respective servers when visiting a website and temporarily stored on your hard drive. This file contains a so-called session ID, which allows different requests from your browser to be assigned to a common session. This allows your computer to be recognised when you return to our website. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping cart function across multiple pages.
We also use persistent cookies to a limited extent (also small text files stored on your device), which remain on your device and allow us to recognise your browser on your next visit. These cookies are stored on your hard drive and delete themselves after a predetermined time. Their lifespan ranges from 1 month to 10 years. This allows us to make our service more user-friendly, effective and secure and, for example, to display information tailored specifically to your interests.
Our legitimate interest in the use of cookies pursuant to Art. 6 (1) sentence 1 (f) GDPR is to make our website more user-friendly, effective and secure.
The following data and information may be stored in cookies:
– Login information
– Language settings
– Entered search terms
– Information about the number of visits to our website and the use of individual functions of our website
When a cookie is activated, it is assigned an identification number and no assignment of your personal data to this identification number takes place. Your name, IP address or similar data that would allow the cookie to be assigned to you are not stored in the cookie. Based on cookie technology, we only receive pseudonymised information, for example about which pages of our shop were visited, which products were viewed, etc. You can configure your browser to be informed about cookies being set and decide on a case-by-case basis whether to accept them, exclude them in certain cases or generally, or prevent cookies entirely. This may limit the functionality of the website.
2.4 Email contact
If you contact us (e.g. via contact form or email), we store your information for the purpose of processing the request and in case follow-up questions arise. This also constitutes our legitimate interest pursuant to Art. 6 (1) sentence 1 (f) GDPR. We only store and use additional personal data if you consent to this or if it is legally permitted without special consent.
2.5 Plugins
Tido
Our website optionally offers the use of Tidio Chat (a live chat software from Tidio Ltd. 220C Blythe Road, W14 0HH, London, United Kingdom). The chat is integrated into the source code via a script. By using this website, you automatically use the services of Tidio Chat. The collected data includes: chat history, IP address at the time of the chat, and country of origin.
Withdrawal via the live chat itself is not possible, as routecontrol cannot ensure the authenticity of the request via this channel. Withdrawal can be made by email. All personal data stored in the course of contact will then be deleted.
Further information can be found in the privacy policy of Tidio.
Leadinfo
This website uses the service of the provider Leadinfo B.V. based in Rotterdam. This service shows us publicly accessible company data based on IP addresses, such as company names and addresses. Company recognition is based solely on IP addresses. The IP addresses are not stored after use.
In addition to this IP-based recognition, two first-party cookies are used through which we receive information on how visitors use the website (analytics). These cookies are not linked to other information and no data is passed on to third parties.
Objection to Data Collection
If you would like to deactivate data collection (tracking), please click the corresponding button.
Data processing agreement
We have concluded a data processing agreement with Leadinfo and comply with data protection requirements.
Contact Leadinfo
Leadinfo B.V.
Rivium Quadrant 141
2909 LC Capelle aan den IJssel
Niederlande
hallo@leadinfo.com
+31 (0)85 2500 450
2.6 Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google has submitted to and been certified under the Privacy Shield agreement concluded between the European Union and the United States. This obliges Google to comply with the standards and regulations of European data protection law. This obliges Google to comply with the standards and regulations of European data protection law. You can find more information here.
Google Analytics uses so-called “cookies”, text files stored on your computer that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. This also constitutes our legitimate interest pursuant to Art. 6 (1) sentence 1 (f) GDPR.
If IP anonymisation is activated on this website, your IP address will be shortened by Google within Member States of the European Union or other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymisation is active on this website. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with further services related to website and internet usage.
The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. You may prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that in this case you may not be able to use all functions of this website to their full extent. You may also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the available browser plugin. Here is the installation link.
2.7 Storage duration
Unless specifically stated otherwise, we store personal data only for as long as is necessary to fulfil the purposes pursued.
2.8 Social media buttons with data protection (Shariff)
For sharing our blog posts, we use sharing buttons that allow sharing with just one click. Instead of embedding a code element written by social networks on each page with a button, the Shariff solution from heise.de uses simple links to the pages of the social networks. There is therefore no automatic exchange of personal data via the user’s local computer. Only when a button is clicked does the user become visible to Facebook, Twitter or Google+. Further information can be found at the heise.de initiative (Shariff).
3 Processing of master data
Furthermore, we process the following master data as described below.
3.1 Customer account
In order to provide you with convenient processing in our dealer area, you may register on our website by entering personal data. This means you do not need to re-enter your data for each order. For registration, we collect master data (e.g. name, address), communication data (e.g. email address), payment data (bank details) and access data (username and password). To ensure proper registration and prevent unauthorised registrations by third parties, you will receive an activation link by email after registration to activate your account. Only after successful registration do we permanently store the data you have provided in our system.
You may request deletion of an existing customer account at any time without incurring costs other than transmission costs at basic rates. A message in text form to the contact details listed in section 1 (e.g. email, fax, letter) is sufficient. We will then delete your stored personal data unless we are required to retain it for processing orders or due to legal retention obligations.
3.2 Newsletter
To send you our newsletter, we use the double opt-in procedure. Only if you have expressly confirmed in advance that you wish to receive the newsletter will we send you an activation email asking you to confirm your subscription by clicking a link contained in that email.
You may unsubscribe at any time without incurring costs other than transmission costs at basic rates. A message in text form to the contact details listed in section 1 (e.g. email, fax, letter) is sufficient. Of course, you will also find an unsubscribe link in every newsletter.
3.3 Legal basis and storage duration
The legal basis for data processing under the above sections is Art. 6 (1) sentence 1 (a), (b) and (f) GDPR. Our interests in data processing include, in particular, initiating, concluding and fulfilling contracts as well as direct advertising and product information.
Unless specifically stated otherwise, we store personal data only for as long as is necessary to fulfil the purposes pursued or as required by law.
4 Your rights as a data subject
Under applicable law, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by email or post clearly identifying yourself to the address listed in section 1.
Below you will find an overview of your rights.
4.1 Right to confirmation and access
You have the right at any time to obtain confirmation from us as to whether personal data concerning you is being processed. If this is the case, you have the right to request free information about the personal data stored about you, as well as a copy of this data. You also have the right to the following information:
1. the purposes of processing;
2. the categories of personal data processed;
3. the recipients or categories of recipients to whom the personal data has been or will be disclosed, in particular recipients in third countries or international organisations;
4. where possible, the planned storage period or, if not possible, the criteria used to determine that period;
5. the existence of a right to rectification or erasure of your personal data or restriction of processing or a right to object to such processing;
6. the existence of a right to lodge a complaint with a supervisory authority;
7. where the data is not collected from you, all available information about its source;
8. the existence of automated decision-making, including profiling pursuant to Art. 22(1) and (4) GDPR and – at least in those cases – meaningful information about the logic involved and the significance and envisaged consequences of such processing for you.
Where personal data is transferred to a third country or an international organisation, you have the right to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in relation to the transfer.
4.2 Right to rectification
You have the right to request the immediate correction of inaccurate personal data concerning you. Taking into account the purposes of processing, you also have the right to request completion of incomplete personal data – including by means of a supplementary statement.
4.3 Right to erasure (“right to be forgotten”)
Pursuant to Art. 17(1) GDPR, you have the right to request that personal data concerning you be erased without undue delay, and we are obliged to erase personal data without undue delay if one of the following grounds applies:
1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. You withdraw consent on which the processing is based pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR and there is no other legal ground for the processing.
3. You object to the processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds, or you object pursuant to Art. 21(2) GDPR.
The personal data have been unlawfully processed.
4. Die personenbezogenen Daten wurden unrechtmäßig verarbeitet.
5. The personal data must be erased for compliance with a legal obligation under Union or Member State law.
6. The personal data were collected in relation to information society services pursuant to Art. 8(1) GDPR.
If we have made the personal data public and are obliged to erase it pursuant to Art. 17(1) GDPR, we shall take reasonable steps, including technical measures, taking into account available technology and implementation costs, to inform other controllers processing the personal data that you have requested the erasure of all links to, or copies or replications of, those personal data.
4.4 Right to restriction of processing
You have the right to request restriction of processing if one of the following applies:
1. the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data,
2. the processing is unlawful and you oppose the erasure and request restriction instead,
3. we no longer need the personal data, but you require it for the establishment, exercise or defence of legal claims, or
4. you have objected to processing pursuant to Art. 21(1) GDPR pending verification of whether legitimate grounds override yours.
4.5 Right to data portability
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from us, where:
1. the processing is based on consent pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR, and
2. the processing is carried out by automated means.
In exercising your right to data portability, you also have the right to have the personal data transmitted directly from us to another controller, where technically feasible.
4.6 Right to object
You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you based on Art. 6(1)(e) or (f) GDPR, including profiling based on those provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.
Where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, including profiling related to such direct marketing.
You have the right, on grounds relating to your particular situation, to object to processing of personal data concerning you for scientific or historical research purposes or statistical purposes pursuant to Art. 89(1) GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
4.7 Automated decision-making including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. No automated decision-making takes place based on the personal data collected.
4.8 Right to withdraw consent under data protection law
You have the right to withdraw consent to the processing of personal data at any time.
4.9 Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you is unlawful.
5 Data security
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities. Your personal data is transmitted to us in encrypted form. This applies to your orders as well as to customer logins. We use SSL (Secure Socket Layer) encryption, but we point out that data transmission over the internet (e.g. communication by email) may have security gaps. Complete protection of data from access by third parties is not possible. To secure your data, we maintain technical and organisational security measures in accordance with Art. 32 GDPR, which we continually adapt to the state of the art. We also do not guarantee that our service will be available at all times; disruptions, interruptions or failures cannot be excluded. The servers we use are regularly and carefully backed up.
6 Disclosure of data to third parties, no transfer to non-EU countries
As a general rule, we only use your personal data within our company. Where and insofar as we involve third parties in the performance of contracts (e.g. logistics service providers), they receive personal data only to the extent necessary for the provision of the respective service. If we outsource certain parts of data processing (“processing on behalf”), we contractually oblige processors to use personal data only in accordance with data protection laws and to protect the rights of the data subject. Data is not transferred to bodies or persons outside the EU except in the cases mentioned in section 2 of this statement and is not planned.